Support

Email support@syncsquirrel.com. We answer within 2 business days.

What to include

• Your Zoho organization's name (the heading on the Settings page).
• The email address of the person the problem is about, if there is one.
• The time and the "Why" text of the row on the Activity page, or the message the app showed.

Please do not send passwords or other people's data we do not need.

"Could not load choices from Zoho: ..." or "Scheduled check stopped: ..." with Zoho's words

Zoho no longer accepts the app's access. Sign out, then Sign in with Zoho CRM again. This reconnects Zoho and turns its notifications back on.

"Zoho notifications are not on, so changes in Zoho reach Mailchimp only on Re-check everyone or the 15-minute check: ..."

Changes still sync every 15 minutes. To get them within seconds again, Sign out, then Sign in with Zoho CRM again.

"Could not load choices from Mailchimp: ..." or "Re-check everyone stopped: ..." with Mailchimp's words

On the Settings page, click Reconnect Mailchimp and sign in to Mailchimp again.

"Connect Mailchimp and pick an audience first."

On the Settings page, connect Mailchimp if it says "not connected", pick the audience to sync under "Mailchimp audience", and click Save settings.

"Settings saved, but Mailchimp refused the webhook, ..."

Changes made in Mailchimp then reach Zoho only every 15 minutes. Click Reconnect Mailchimp, then pick the audience again and click Save settings. If Mailchimp refuses again, email us the message.

Someone stays unsubscribed ("Kept unsubscribed: ...")

An unsubscribe always wins. Once someone unsubscribes in Mailchimp, or Email Opt Out is ticked in Zoho, the app never subscribes them again, even if Email Opt Out is unticked or your consent checkbox is ticked in Zoho. Then only the person can subscribe again: when they sign up again through one of your Mailchimp signup forms, the app unticks Email Opt Out in Zoho ("Cleared Email Opt Out in Zoho: signed up again through a Mailchimp form").

"Not added to Mailchimp: Zoho has no record of email consent"

The app adds someone as subscribed only when your consent checkbox is ticked on their Zoho record. On the Settings page, pick that checkbox under "Zoho field that means agreed to marketing email", then tick it on the records of people who agreed.

"... skipped: another sync for this account is still running"

Wait for the running check to finish (its summary row appears on the Activity page), then try again.